Why am I unable to close my account?

If you are unable to close your account, please first confirm that you have followed the account closure steps in Client Portal. Log in to Client Portal, click the User menu in the top-right corner, select Settings, then go to Account Configuration and select Close Account.
Before an account can be closed, there must generally be no open positions, pending orders, unresolved transfers, pending corporate actions, outstanding fees, margin deficits, negative cash balances or other account restrictions. Any remaining cash balance should also be withdrawn.
Please note that closing withdrawals can generally only be made in the account’s base currency. For this reason, you may need to convert any non-base currency cash balances into your account’s base currency before submitting the closure request. You should also make sure that you have a valid saved bank instruction for withdrawals in the account’s base currency. If you do not have one, you can create it from Client Portal by going to Transfer & Pay, then Transfer Funds, and selecting the relevant withdrawal option.
If the account still cannot be closed after completing the required steps, please contact MEXEM Client Services so that the account can be reviewed.