Why did Client Portal (Web) log me out?

For security reasons, Client Portal sessions automatically time out after a period of inactivity. This helps protect the client’s account and personal data if the client forgets to log out or leaves the device unattended. This is a system security setting and cannot be adjusted by the client.    If the client is logged out before the expected inactivity period, the issue may be related to the browser, device or internet connection. The client can try the following troubleshooting steps:
clear the browser cache and cookies;
test a different browser, such as Chrome, Firefox, Edge or Safari;
check whether the same issue occurs from another device or from MEXEM Mobile;
disable browser extensions, VPNs or proxy services temporarily;
make sure cookies are enabled and not blocked by privacy settings;
restart the device and internet modem/router.
If the issue continues after these steps, the client should contact MEXEM Client Services for further assistance.

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