Why can't I log into my paper trading account?

You may not be able to log in to your paper trading account for several reasons.
If you recently requested a new paper trading account, it may not be ready yet. Paper trading accounts are normally created within 24 hours under normal business circumstances, and you will usually receive an email once the account is available.
If your live account is closed, your paper trading account may also be closed or no longer accessible. Paper trading access is generally linked to an active live account.
If you have an older account, a paper trading account may not have been created automatically. In this case, you can check the status from Client Portal by logging in, clicking the User menu in the top-right corner, selecting Settings, then going to Account Configuration and selecting Paper Trading Account.
You should also confirm that you are using the correct paper trading username and password. Paper trading accounts may have separate login credentials from the live account. From the Paper Trading Account page in Client Portal, you can view the paper account username, account number and reset the paper trading password where available.
When logging in to TWS or another trading platform, make sure that you select Paper Trading rather than Live Trading on the login screen.
If the paper trading account is active and the login issue continues, please contact MEXEM Client Services and provide the exact error message shown on the login screen.